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Event Reduction
NOCs may exhibit alerts scrolling by on a screen,
with some persisting for weeks until manually cleared.
Augur's solution is to go beyond traditional de-duplication
by also including built-in tools for qualifying alerts.
- Multi-level thresholding
(x events in y minutes, etc.)
- Statistical flags (e.g. numeric comparison, variance, etc.)
- Auto-clearing alerts via prioritization
- Idle alert timeouts
- Pattern-based alert clearing
Distributed Architecture
A traditional NMS tries to manage multiple locations
via remote probes reporting to a centralized database that is often single-threaded.
The central database becomes an unexpandable bottleneck.
Augur distributes both the event collection and the event database.
So Augur scales freely.
Yet Augur's configuration is virtually centralized for a single
administration environment.
Configuration changes are automatically distributed to all remote servers, without downtime.
Control Room Screens
Most NOC tools require a person to watch screens.
Add-on notification systems are isolated,
therefore lack tight integration to the NMS rules and user configurations.
Augur includes the graphical status displays you expect in a NOC or desktop,
and adds glanceable features (e.g. live histograms),
and optional audible cues for status changes.
Augur's built-in notification system includes 2-way technologies
to intelligently inform you of status changes.
Instead of just beeping someone
for every event, Augur can roll-up audible notifications
so a person gets informed once
and then can remotely browse (and respond to)
their alerts when ready.
Internal & External Customers
How can you give visibility to external organizations/customers?
The best a traditional system can do is copy data to a secondary
system.
Augur's Unix-like permission system allows fine-grained control of
application view, and more importantly, configuration views.
These controls allow you to permit a customer to configure their
own users for paging, etc, while they can't edit (or optionally even see the existence of) your configuration elements.
You can give external organizations a feeling of control,
while you maintain a secure system,
with no additional licenses or maintenance work.
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